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Mohd Muffasil
IT Support Specialist delivering technical excellence and client satisfaction
Professional Summary
Experienced IT Support Specialist currently delivering comprehensive technical solutions at Cameo Global Communications. Expert in server infrastructure management, network administration, and security policy implementation. Proven track record in managing complete IT lifecycle from new hire onboarding to employee terminations, including laptop allocation, hardware procurement, and server room maintenance. Skilled in Active Directory administration, system performance monitoring, and ensuring IT security compliance across enterprise environments. Committed to maintaining seamless technical operations while delivering exceptional client satisfaction and supporting organizational growth through strategic IT solutions.
Core Expertise
  • Remote Troubleshooting
  • DNS Management
  • Active Directory
  • B2B Client Support
Technical Capabilities
Remote Troubleshooting
Expert in diagnosing and resolving complex technical issues remotely, ensuring minimal downtime and maximum client satisfaction across diverse business environments.
DNS Management
Skilled in configuring and maintaining DNS infrastructure, ensuring reliable network connectivity and seamless domain resolution for enterprise clients.
Active Directory
Proficient in user account management, security group administration, and access control through Active Directory, maintaining secure and efficient operations.
Current Role
Cameo Global, Inc.
IT Support Specialist
July 2025 - Present (4 months)
Hybrid position delivering comprehensive IT technical support
Key Responsibilities
Providing frontline technical assistance and ensuring seamless operations for enterprise clients across multiple platforms and systems, handling terminations and new hiring processes, coordinating laptop replacements, and managing office servers.
Cameo Global Communications Pvt. Ltd
IT Support Specialist
14 -10 - 2025 - Present
Hyderabad, Telangana, India
Key Responsibilities:
  • Managed server infrastructure.
  • Implemented security policies.
  • Oversaw network administration.
  • Managed user accounts and permissions.
  • Maintained system backups and disaster recovery.
  • Monitored system performance.
  • Deployed software and updates.
  • Configured and maintained hardware.
  • Managed virtualization environments.
  • Ensured compliance with IT policies and procedures.
Additional Responsibilities
  • Managing new hire onboarding process.
  • Handling employee termination procedures.
  • Laptop reassignment and allocation.
  • Laptop replacement coordination.
  • Server room maintenance and monitoring.
  • IT asset management and inventory.
  • Hardware procurement and deployment.
  • Network equipment maintenance.
  • Software license management.
  • IT security compliance monitoring.
Tech Mahindra Experience
Senior Technical Support Specialist
OCT -2024 - JULY -2025 (9 months)
Hyderabad, Telangana, India
Key Responsibilities:
  • Provided dedicated comprehensive technical assistance to Verizon B2B clients.
  • Managed Active Directory accounts, including enabling/disabling, security groups, access, and licenses.
  • Troubleshot technical errors and resolved frontline technical issues.
  • Prioritized tickets and ensured adherence to Service Level Agreements (SLAs).
  • Maintained professional communication with clients via calls and texts.
  • Managed ticket routing to appropriate support tiers.
  • Responded to and mitigated major incidents.
  • Resolved hardware-related issues.
  • Managed devices through Intune Admin Center.
  • Administered distribution lists and shared mailboxes.
  • Provided troubleshooting for Outlook and Teams applications.
  • Monitored queues to ensure timely issue resolution.
Departments Supported
  • Retail Operations
  • Home Health Services
  • Finance & Marketing
  • Group Technology
Foundever Private Limited
Technical Support Representative
DEC -2022 - OCT 2024 (21 months)
Provided customer technical support for Hewlett-Packard (HP) clients, addressing global B2C queries with expertise. Recognized as a top performer, earning the **best performer award** while acting as a frontline Ambassador for HP.
Key Responsibilities & Achievements
  • Efficient Ticket Management: Created and categorized support tickets, ensuring rapid triage and resolution for diverse technical issues.
  • Technical Troubleshooting: Successfully resolved complex technical problems for HP clients, enhancing user experience and productivity.
  • Multi-Channel Customer Engagement: Handled customer interactions across voice, messages, and emails, consistently maintaining high satisfaction levels.
  • Issue Escalation & Resolution: Effectively routed critical tickets to appropriate resolver groups, ensuring timely and effective problem resolution.
  • User Empowerment: Provided comprehensive user education and guidance, reducing recurring support inquiries.
  • Account & Data Management: Managed secure account creation, modification, and password resets using tools like Norton password generator.
  • Listing Management Support: Offered screenshare guidance for listings management and implemented listing changes based on business requirements.
  • Product Improvement: Identified, reported, and followed up on critical bugs, contributing directly to product and service enhancements.
Client Support Excellence
01
Issue Identification
Rapidly diagnose technical problems through systematic troubleshooting and client communication.
02
Solution Implementation
Deploy effective technical solutions tailored to specific client needs and business requirements.
03
Account Management
Enable/disable user accounts, manage security groups, and maintain access control through Active Directory.
04
Quality Assurance
Ensure seamless technical operations and maintain high standards of client satisfaction.
Educational Background
Master of Business Administration
APOORVA INSTITUTE OF MANAGEMENT & SCIENCES, BHUPATHIPOOR
MBA in Accounting and Finance
Graduated: September 2024
Combining technical expertise with business acumen to deliver comprehensive IT solutions that align with organizational goals and financial objectives.
Professional Certifications
1
Competency Test
Fundamentals of Web Development
Alma Better Certification
2
Full Stack Development
What is Full Stack Web Development
Comprehensive understanding of modern web technologies
3
Basic Java Programming
Core Java language features and OOP principles
Certification in Java SE
4
CompTIA A+ IT Fundamentals
Essential IT skills for entry-level professionals
Hardware, software, networking, security, and troubleshooting
5
Microsoft Azure Fundamentals (AZ-900)
Cloud concepts, Azure services, workloads, security, privacy, pricing, and support
6
ITIL Foundation v4
IT service management best practices
Service value system and guiding principles
7
Cisco Networking Basics
Introduction to networking concepts and Cisco devices
Fundamentals of routing and switching
8
Windows Server Administration
Installation, configuration, and management of Windows Server environments
Active Directory and group policy
9
Network+ Essentials
Network technologies, installation, and configuration
Troubleshooting common network issues
10
Cybersecurity Fundamentals
Principles of information security and risk management
Threats, vulnerabilities, and defense mechanisms
Impact & Value Delivered
3+
Years of Experience
Total professional IT experience across multiple organizations
4
Departments Supported
Retail, Home Health, Finance & Marketing, Group Technology
100%
Client Satisfaction
Committed to maintaining high standards of service excellence
Let's Connect
Ready to Collaborate
Available for IT support opportunities and technical consulting engagements. Bringing expertise in remote troubleshooting, Active Directory management, and comprehensive B2B client support.
Contact Information
Phone: +917097888086
Location: Hyderabad, Telangana, India
Mohd Muffasil
IT Support Specialist delivering technical excellence and client satisfaction
Professional Summary
Results-driven Technical Support Associate with extensive experience delivering effective technical solutions to Verizon's B2B clients. Proficient in troubleshooting complex issues, managing user accounts through Active Directory, and supporting diverse departments including Retail, Home Health, Finance & Marketing, and Group Technology. Committed to ensuring smooth technical operations, enhancing user experience, and maintaining high standards of client satisfaction.
Core Expertise
  • Remote Troubleshooting
  • DNS Management
  • Active Directory
  • B2B Client Support
Technical Capabilities
Remote Troubleshooting
Expert in diagnosing and resolving complex technical issues remotely, ensuring minimal downtime and maximum client satisfaction across diverse business environments.
DNS Management
Skilled in configuring and maintaining DNS infrastructure, ensuring reliable network connectivity and seamless domain resolution for enterprise clients.
Active Directory
Proficient in user account management, security group administration, and access control through Active Directory, maintaining secure and efficient operations.
Current Role
Cameo Global, Inc.
IT Support Specialist
July 2025 - Present (4 months)
Hybrid position delivering comprehensive IT technical support
Key Responsibilities
Providing frontline technical assistance and ensuring seamless operations for enterprise clients across multiple platforms and systems, handling terminations and new hiring processes, coordinating laptop replacements, and managing office servers.
Cameo Global Communications Pvt. Ltd
IT Support Specialist
14 -10 - 2025 - Present
Hyderabad, Telangana, India
Key Responsibilities:
  • Managed server infrastructure.
  • Implemented security policies.
  • Oversaw network administration.
  • Managed user accounts and permissions.
  • Maintained system backups and disaster recovery.
  • Monitored system performance.
  • Deployed software and updates.
  • Configured and maintained hardware.
  • Managed virtualization environments.
  • Ensured compliance with IT policies and procedures.
Additional Responsibilities
  • Managing new hire onboarding process.
  • Handling employee termination procedures.
  • Laptop reassignment and allocation.
  • Laptop replacement coordination.
  • Server room maintenance and monitoring.
  • IT asset management and inventory.
  • Hardware procurement and deployment.
  • Network equipment maintenance.
  • Software license management.
  • IT security compliance monitoring.
Tech Mahindra Experience
Senior Technical Support Specialist
OCT -2024 - JULY -2025 (9 months)
Hyderabad, Telangana, India
Key Responsibilities:
  • Provided dedicated comprehensive technical assistance to Verizon B2B clients.
  • Managed Active Directory accounts, including enabling/disabling, security groups, access, and licenses.
  • Troubleshot technical errors and resolved frontline technical issues.
  • Prioritized tickets and ensured adherence to Service Level Agreements (SLAs).
  • Maintained professional communication with clients via calls and texts.
  • Managed ticket routing to appropriate support tiers.
  • Responded to and mitigated major incidents.
  • Resolved hardware-related issues.
  • Managed devices through Intune Admin Center.
  • Administered distribution lists and shared mailboxes.
  • Provided troubleshooting for Outlook and Teams applications.
  • Monitored queues to ensure timely issue resolution.
Departments Supported
  • Retail Operations
  • Home Health Services
  • Finance & Marketing
  • Group Technology
Foundever Private Limited
Technical Support Representative
DEC -2022 - OCT 2024 (21 months)
Provided customer technical support for Hewlett-Packard (HP) clients, addressing global B2C queries with expertise. Recognized as a top performer, earning the **best performer award** while acting as a frontline Ambassador for Airbnb.
Key Responsibilities & Achievements
  • Efficient Ticket Management: Created and categorized support tickets, ensuring rapid triage and resolution for diverse technical issues.
  • Technical Troubleshooting: Successfully resolved complex technical problems for HP clients, enhancing user experience and productivity.
  • Multi-Channel Customer Engagement: Handled customer interactions across voice, messages, and emails, consistently maintaining high satisfaction levels.
  • Issue Escalation & Resolution: Effectively routed critical tickets to appropriate resolver groups, ensuring timely and effective problem resolution.
  • User Empowerment: Provided comprehensive user education and guidance, reducing recurring support inquiries.
  • Account & Data Management: Managed secure account creation, modification, and password resets using tools like Norton password generator.
  • Listing Management Support: Offered screenshare guidance for listings management and implemented listing changes based on business requirements.
  • Product Improvement: Identified, reported, and followed up on critical bugs, contributing directly to product and service enhancements.
Client Support Excellence
01
Issue Identification
Rapidly diagnose technical problems through systematic troubleshooting and client communication.
02
Solution Implementation
Deploy effective technical solutions tailored to specific client needs and business requirements.
03
Account Management
Enable/disable user accounts, manage security groups, and maintain access control through Active Directory.
04
Quality Assurance
Ensure seamless technical operations and maintain high standards of client satisfaction.
Educational Background
Master of Business Administration
APOORVA INSTITUTE OF MANAGEMENT & SCIENCES, BHUPATHIPOOR
MBA in Accounting and Finance
Graduated: September 2024
Combining technical expertise with business acumen to deliver comprehensive IT solutions that align with organizational goals and financial objectives.
Professional Certifications
1
Competency Test
Fundamentals of Web Development
Alma Better Certification
2
Full Stack Development
What is Full Stack Web Development
Comprehensive understanding of modern web technologies
3
Basic Java Programming
Core Java language features and OOP principles
Certification in Java SE
4
CompTIA A+ IT Fundamentals
Essential IT skills for entry-level professionals
Hardware, software, networking, security, and troubleshooting
5
Microsoft Azure Fundamentals (AZ-900)
Cloud concepts, Azure services, workloads, security, privacy, pricing, and support
6
ITIL Foundation v4
IT service management best practices
Service value system and guiding principles
7
Cisco Networking Basics
Introduction to networking concepts and Cisco devices
Fundamentals of routing and switching
8
Windows Server Administration
Installation, configuration, and management of Windows Server environments
Active Directory and group policy
9
Network+ Essentials
Network technologies, installation, and configuration
Troubleshooting common network issues
10
Cybersecurity Fundamentals
Principles of information security and risk management
Threats, vulnerabilities, and defense mechanisms
Impact & Value Delivered
1+
Years of Experience
Delivering technical excellence to enterprise clients
4
Departments Supported
Retail, Home Health, Finance & Marketing, Group Technology
100%
Client Satisfaction
Committed to maintaining high standards of service excellence
Let's Connect
Ready to Collaborate
Available for IT support opportunities and technical consulting engagements. Bringing expertise in remote troubleshooting, Active Directory management, and comprehensive B2B client support.
Contact Information
Phone: +917097888086
Location: Hyderabad, Telangana, India
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